Privacy Policy

At Dynamic Way Transportation, your privacy is important to us. We are committed to protecting the personal information you provide when using our services. This policy outlines how we collect, use, and safeguard your information.

Information We Collect

We collect personal information you voluntarily provide when booking a service or contacting us. This includes:

• Name, email, and contact details
• Payment information
• Trip details (pickup/drop-off locations, travel dates)
• How We Use Your Information

We use your information to:

• Provide and manage your bookings
• Process payments securely
• Improve our services and customer support
• Communicate updates related to your bookings
• Data Protection

We take appropriate security measures to protect your personal information from unauthorised access or disclosure. We do not share your data with third parties unless required by law or to provide the requested services.

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Cookies Policy

Our website uses cookies to improve your browsing experience and provide personalised services. By using our website, you agree to cookies as outlined below.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your preferences and provide features like language settings and login information.

Types of Cookies We Use

• Necessary Cookies: These ensure the website functions properly.
• Performance Cookies: These help us understand how visitors use our site and improve its performance.
• Functional Cookies: These remember your preferences, such as language or region.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect your website experience.

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Terms & Conditions

Welcome to Dynamic Way Transportation! These Terms & Conditions govern your use of our services and website. By booking with us, you agree to comply with the following terms.

Booking and Payments

All bookings are subject to availability.

Payments must be made in full at booking time unless otherwise agreed upon.

In case of cancellation, our refund policy applies (see below).

Service Provision

We provide luxury car hires, ride-hailing, and chauffeur services across the UAE.

Services are available for hourly, daily, monthly, and event-based bookings.

We reserve the right to modify or cancel bookings due to unforeseen circumstances.

Responsibilities

Clients must provide accurate booking information.

We are not responsible for delays caused by traffic or external conditions.

Clients are responsible for any damage caused to vehicles during use.

Affiliations and Drivers

We work with top taxi services in the UAE to ensure reliable transport.

Private drivers working with us must comply with our service standards and local regulations.

Let me know if you’d like any adjustments or additional sections, such as a Refund Policy or further details on driver affiliation terms.

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Refund Policy

At Dynamic Way Transportation, we strive to provide exceptional service to all our clients. We understand that plans can change, and we have implemented the following refund policy to manage cancellations and modifications.

Refund Eligibility

Refunds are only available under the following conditions:

Cancellations made within 24 hours of booking (for services booked more than seven days in advance) are eligible for a full refund.

Cancellations made within 48 hours before the service date may be eligible for a 50% refund.

Refunds will only be issued for cancellations made 48 hours before the scheduled service.

Non-Refundable Scenarios

Cancellations made within 48 hours of the scheduled service time.

No-shows or failure to be present at the agreed pick-up location.

Changes or cancellations due to delays caused by external factors (traffic, weather, or local restrictions) that are beyond our control.

Services booked on special occasions (holidays, events, VIP bookings) are non-refundable unless otherwise stated.

Modifications to Bookings

Modifications to bookings (such as changes to date, time, or vehicle type) are subject to availability.

Any changes made within 48 hours of the scheduled service may incur additional charges or may not be accommodated, depending on availability.

Refunds will not be issued for modified bookings that result in a lesser service value.

Processing Refunds

Eligible refunds will be processed within 14 business days of the cancellation request.

Refunds will be issued using the original payment method.